Members-only Web Site: Access to the exclusive Taylor Hicks Headquarters website full of the latest Taylor Hicks and Grease related news updates, photo galleries, contests, ticket pre-sales, message board, chat room, multimedia, and much more. Tickets: See Taylor Hicks in the hit Broadway musical Grease! Members have premiere access to Meet and Greet Ticketing Packages, well before they go on sale to the public! Contests and Give-Aways: Chances to win Taylor Hicks merchandise, Grease tickets and other exciting gifts! Taylor Hicks Headquarters Store: Purchase fan club exclusive Taylor Hicks merchandise. Taylor Hicks Headquarters Newsletters: Members receive regular email updates and important notices from The Taylor Hicks Headquarters community. Have Questions? Please Contact Customer Service at taylorhicksHQ@musictoday.com |
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Welcome to the Taylor Hicks Headquarters membership benefits page. Below you will find general information about membership benefits and some helpful FAQ’s. back to top Taylor Hicks Headquarters Website Members will have immediate access to the members-only web site upon joining. This site includes features such as news updates and press releases, photo gallery, tour and ticketing information, online contests, a message board, chat room, and multimedia content. back to top Contests & Ticket Giveaways Regular contests offering prizes and special opportunities that members value such as merchandise, autographed items, concert tickets and more. back to top Ticket Statement When touring, Taylor Hicks will be selling an allotment of each North American show's tickets directly to their Fan Club members, instead of through a standard ticket distributor. Members of the Taylor Hicks Headquarters will be offered these direct sale tickets at the time of the general public on-sale. Tickets purchased through the Taylor Hicks Headquarters are limited to 4 tickets per member, per show. Upon joining, members are eligible to request tickets during a Taylor Hicks Ticket Ordering Period. Please note that at this time, the Taylor Hicks Headquarters can only ship tickets to addresses within the U.S. and Canada. Members living in countries outside the U.S. and Canada are eligible to participate in the Ticketing Order Period but must provide a shipping address within the U.S. and Canada. Seats in indoor venues that are reserved by the Taylor Hicks Headquarters for its members are spread over various sections around the arena. As more and more members order tickets, there is a strong probability that some members will be allocated seats to the sides or the rear of the stage, as well as in upper tier or upper bowl sections. Seat locations are determined by automatic computer lottery, and refunds and exchanges are not permitted. Ticket brokers may not join the Taylor Hicks Headquarters, and if a member is found selling tickets for profit, his/her membership will be voided without return of the membership fee. As part of our efforts to keep brokers out, we will specify guidelines for ticket purchasing on the web site, and we will email members ahead of time as to any changes to these policies. Your chances of being able to purchase a ticket will be increased by being a member in the Taylor Hicks Headquarters, but we cannot guarantee that you will receive tickets, because ticket requests may exceed availability. back to top Ticketing FAQ's What are my chances of getting seats through Taylor Hicks Ticketing? While we can't absolutely guarantee that you will get tickets for all of your requests, in most cases all requests made with a valid credit card will be filled. As our member base continues to grow, the likelihood of being declined will increase. How do I know if my order went through? You can check your ticket status directly within the fan club web site (dates and times will be posted). Simply log onto the web site and visit the “ticket status” page. Will I get better seats through Taylor Hicks Ticketing than through other ticket outlets? We have reserved what we consider good seats for Taylor Hicks Headquarters members. While not everyone will be placed in the first few rows from the stage, we have made every attempt to reserve seats with a decent view. Due to day of show floor and equipment changes, we cannot guarantee that all seats will have an unobstructed view. With regards to ticketing, the main goal is to get all Taylor Hicks Headquarters members in the door. How are seats assigned? Seats are assigned on a first-come, first-serve basis. We assign the best available seats to each order as it is placed. How many tickets can I request? Four tickets per member, per show. What are the different seat types, and if I choose "best available", will I get best available? Depending on the venue, we offer different types of seats at different price levels. Generally the seats are named according to sections of the venue, for example pavilion or lawn. For the best chance at getting a seat, choose "best available" from the seating selection. If I order 2 tickets for a single concert will the seats be together? Yes. What if I have a friend who is also a member and we both order tickets, can we sit together? Sorry, we can't place multiple groups together, but in most cases, you will be seated next to other Taylor Hicks Headquarters members. How do I know where my seats are? Members will not have access to seating grids on the Taylor Hicks Headquarters web site. Please consult the venue website. When is my card charged? Immediately. Your card will be charged as soon as you submit your order. How do I cancel or change my order? All ticket sales are final. No cancellations or returns or exchanges. What if I don't want my seats? You may give your seats away or sell them at face value unless your tickets have been left at Will Call. When can I expect my tickets to be delivered? We typically ship tickets approximately 2 weeks prior to the show date. If you have not received your tickets one week prior to the show date, please contact our Customer Service department at tix@musictoday.com. We send all tickets via 2-day express delivery. On the day your tickets ship out, you will receive email from us with your tracking number and specific delivery date. Can my tickets be sent through the regular mailing service? Depending on the event and its location, Musictoday LLC will offer as many shipping methods as possible. What if nobody is there to receive the package? Due to the value of the packages we send out and to ensure successful delivery to you, please make sure you give us an address where you will be during daytime hours. Many of our customer’s have their tickets shipped to their business address for this reason. If the package is undeliverable, your tickets will be returned to us, at which point we will resend them for an additional shipping fee. How can I track my package? If tracking is available through your chosen shipping method, we will send you an e-mail with the tracking number and a link to your carrier’s website when your tickets are shipped. What if I need to change my shipping address? We are able to change your shipping address as long as your tickets have not already been shipped. Please email tix@musictoday.com to request an address change. Where should I send my tickets? We recommend sending your tickets to your place of business if you work during the day. Please remember that they cannot deliver to P.O. boxes. Our carrier guarantees delivery to a business by 4:30 P.M. and to a residence by 7:00 P.M, so please keep this information in mind when choosing your shipping address. Why do we offer 2 Day Air? Due to the value of these tickets, and the critical nature of prompt delivery, we use a service that allows both the customer and the company to track the package until it is in your hands. If you choose one of these options, we will email your tracking number, a link to the carrier’s website and specific delivery date when your tickets are shipped. Will Taylor Hicks Headquarters Ticketing replace lost, stolen, or destroyed tickets? Sorry, but lost or stolen tickets cannot be replaced. If your tickets are mutilated or destroyed we can only replace them if you can provide proof (such as the remains of the tickets). Any claims for replacement tickets must be made prior to the show date. If Taylor Hicks Headquarters staff judge your claim to be valid, arrangements will be made for you to receive replacements at the venue Box Office on the show date only. General admission or lawn tickets will not be replaced under any circumstances. Can I get special needs tickets through Taylor Hicks Headquarters Ticketing? Yes, when available, we offer a limited number of special needs seats for each show. We request that you submit a doctor's letter, on his/her letterhead, stating that the special seating is warranted. It is not our intention to inconvenience those with a genuine need for these seats, but to rather help insure that we can fill all legitimate requests. Please fax your letter to ticketing customer service at 434-984-6798. In cases when special needs seating is not available, we ask that you contact the venue with your request. When will I receive my tickets? They generally ship 2 weeks before the show. Can I get a refund for my tickets? We do not offer refunds for tickets. back to top |
